When you shop with us, we want you to be completely satisfied. If for any reason you are find defective / missing / wrong items with your order from us, you may make complaint about the goods or return it for a replacement. Before making complaint or returning your order, please take time to read our return policy here. It is also recommended you call our Customer Support before returning an item, as they will be able to advise you based on your specific needs and situation.

You should report the problems in 3 days after receive the products, you can report via SMS or email and tell us the problems.
We will process and reply your report in 24 hours.

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Kepuasan belanja anda di fashionchicshop.com adalah salah satu tujuan utama kita. Karena itu apabila Anda menemukan barang cacat / salah warna / salah barang pada orderan Anda, Anda dapat melakukan penukaran. Sebelum melakukan penukaran harap untuk menghubungi kami terlebih dahulu.

Untuk melakukan penukaran, Anda diharuskan untuk melaporkan ke kami tentang kerusakan barang 3 hari setelah Anda menerima barang, Anda dapat mengirimkan laporan melalui SMS, email atau telefon dan memberitahukan letak permasalahannya.
Kami akan segera memprosesd dan menjawab laporan Anda dalam waktu 24 jam